Shipping policy

SHIPPING AND EXCHANGE POLICY 

Havva Fashion Operated by Havva Lifestyle Private Limited 

Last Updated: July 10, 2026 Effective Date: July 10, 2026 

1. OVERVIEW 

This Shipping and Exchange Policy ("Policy") sets out the terms on which Havva Lifestyle Private Limited, operating as Havva Fashion ("we", "us", "our"), ships products purchased through havvalifestyle.com (the "Site") and the terms on which exchanges are processed. This Policy forms part of, and should be read together with, our Terms of Service and Privacy Policy. By placing an order on the Site, you agree to the terms of this Policy. 

This Policy is framed in accordance with applicable Indian law, including the Consumer Protection Act, 2019 and the Consumer Protection (E-Commerce) Rules, 2020, which require sellers to clearly disclose shipping timelines, charges, and return/exchange terms to consumers prior to purchase. 

2. SHIPPING REGIONS 

We currently ship orders both within India and to select international destinations. Availability of international shipping to a specific country is determined at checkout based on serviceability by our logistics partners at the time of order. 

3. ORDER PROCESSING TIME 

All orders are processed and dispatched from our facility within forty-eight (48) hours of order confirmation, excluding public holidays and any unforeseen circumstances beyond our reasonable control (see Section 8, Force Majeure). Orders placed during sale periods, promotional campaigns, or high-demand events may experience marginally longer processing times, and any such delay will be communicated where possible. 

4. DELIVERY TIMELINES 

Once dispatched, delivery timelines are managed by our third-party courier and logistics partners and generally range between two (2) to seven (7) business days, depending on the destination location, serviceability, and prevailing logistical conditions. Delivery timelines for international shipments may vary further depending on the destination country, customs clearance procedures, and local delivery infrastructure, and are outside our direct control. 

While we make every reasonable effort to ensure timely delivery, we do not guarantee delivery within a specific timeframe and shall not be liable for delays caused by courier

partners, customs authorities, weather conditions, or other circumstances beyond our reasonable control. 

5. SHIPPING CHARGES 

Within India: Shipping is provided free of charge on all orders. 

International Orders: Shipping charges vary depending on the destination region and will be calculated and displayed at checkout prior to payment. Any customs duties, import taxes, or levies applicable in the destination country are the sole responsibility of the customer and are not included in the product price or shipping charge collected by us. 

6. CASH ON DELIVERY (COD) 

We offer Cash on Delivery as a payment option, subject to the following conditions: 

For orders with a total value of up to Rs. 1,500, a partial advance payment of Rs. 150 is required to be paid online at the time of order placement, with the remaining balance payable as cash on delivery. 

For orders with a total value above Rs. 1,500, a partial advance payment of Rs. 200 is required to be paid online at the time of order placement, with the remaining balance payable as cash on delivery. 

COD is subject to serviceability at the delivery pincode by our logistics partners and may not be available in all locations. 

The advance amount collected is adjusted against the total order value and is non refundable in the event of a refused delivery or failed COD collection attributable to the customer, except where the order itself is eligible for exchange under Section 9 of this Policy. 

7. ORDER TRACKING 

Upon dispatch, an Air Waybill (AWB) number is generated and shared with you via email and/or SMS/WhatsApp, using which you can track the real-time status of your shipment through the respective courier partner's tracking portal. Our systems are integrated with 

our order and inventory management platform, which automatically updates and communicates shipment and tracking status at each stage of the delivery process. 

8. FORCE MAJEURE 

We shall not be held liable for any delay or failure in shipping or delivery resulting from causes beyond our reasonable control, including but not limited to natural disasters, extreme weather, strikes, transportation disruptions, governmental action, customs delays, pandemics, or other events of force majeure.

9. EXCHANGE POLICY 

9.1 Exchange Window and Eligibility 

We offer an exchange window of fourteen (14) days from the date of delivery, applicable solely for sizing-related issues on the same product ordered. No exchange requests will be entertained or accepted for any reason other than sizing, including but not limited to change of mind, color preference, or design preference. 

A maximum of two (2) exchanges is permitted per product, per order. Once the maximum exchange limit for a product has been availed, no further exchange requests for that product will be accepted. 

9.2 Conditions for Exchange 

To be eligible for an exchange, the product must: 

Be unused, unworn, and unwashed; 

Have all original tags intact and attached; 

Be returned in its original packaging, along with any accompanying invoice or documentation; 

Be free from any stains, odour, alteration, or damage not present at the time of delivery. 

Products that do not meet the above conditions upon inspection will not be eligible for exchange and will be returned to the customer at their own cost. 

9.3 How to Request an Exchange 

To initiate an exchange request, please contact us at the details provided in Section 12 within fourteen (14) days of delivery, quoting your order number and the size required. Our team will guide you through the pickup and exchange process. 

10. DAMAGED, DEFECTIVE, OR MISSING ITEMS 

In the rare event that you receive a product that is damaged, defective, or where an item is missing from your order, please contact us within twenty-four (24) hours of delivery along with a clear, continuous, unedited unboxing video that clearly demonstrates the packaging, the sealed parcel, and the reported issue. Claims raised without a valid unboxing video, or raised after the stipulated window, may not be honoured. 

Upon verification of the issue, you will be offered, at your choice: 

An exchange of the product (subject to availability); or

A discount coupon of equivalent value, redeemable against a future purchase on the Site. 

11. NO REFUND POLICY 

Please note that we operate on an exchange-only basis and do not offer monetary refunds under any circumstances, including for sizing issues, damaged, defective, or missing items. All eligible claims will be resolved solely through product exchange or issuance of a discount coupon as described in Sections 9 and 10 above. 

12. EXCHANGE SHIPPING COSTS 

For all exchanges validly raised under Sections 9 and 10 of this Policy, we bear the cost of both the reverse pickup (return leg) and the forward shipping (re-delivery leg) of the exchanged product. No shipping charges will be levied on the customer for a valid exchange. This provision applies exclusively to exchanges processed under this Policy and does not extend to any return, refund, or cancellation, none of which are offered by us. 

13.INTERNATIONAL ORDERS - ADDITIONALTERMS 

Please note that the exchange terms set out in this Policy apply primarily to domestic (India) shipments. For international orders, exchange eligibility, feasibility, and associated logistics will be assessed on a case-by-case basis, given the additional complexities of cross border shipping, customs, and return logistics, and customers will be informed of the applicable process at the time of raising a request. 

14. CHANGES TO THIS POLICY 

We reserve the right to modify or update this Policy at any time, at our sole discretion, to reflect changes in our shipping and logistics practices or applicable law. Any changes will be posted on this page with a revised "Last Updated" date. Your continued use of the Site and placement of orders following such changes constitutes your acceptance of the updated Policy. 

15. CONTACT INFORMATION 

For any questions regarding shipping, tracking, or exchanges, please contact us at: Havva Lifestyle Private Limited (Operating as Havva Fashion) 

Email: info@havvafashion.com Phone: +91 9769750137 Physical Address: A-Wing, Next to Patel Vanika, W.E. Highway, L026 Express Zone Mall, Goregaon East, Mumbai - 400063, Maharashtra, India 

This Shipping and Exchange Policy should be read in conjunction with our Terms of Service and Privacy Policy, each of which is available on our Site.